Shipping policy

 

At Svya, we are committed to ensuring that your jewellery reaches you in perfect condition and within the promised timelines. The following terms outline our shipping process.

Delivery Timelines

  • All-India Delivery: We ship across India through reputed logistics partners.

  • Dispatch Timeframes:

    • Ready-to-Ship Products: Delivered within 3 to 5 working days.

    • Made-to-Order / Pre-order Items: Delivered within 7 to 12 working days, as indicated on the product page.

Note: Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping Charges

  • Prepaid Orders: Free shipping across India.

  • Cash on Delivery (COD): Available at no additional charge, subject to serviceability of the PIN code.

Order Processing & Tracking

  • Once your order is placed, a confirmation email will be sent to your registered email address.

  • Upon dispatch, you will receive a tracking link to monitor the status and location of your shipment in real time.

Delivery Issues

In the event of delivery delays or failure due to incorrect address, customer unavailability, or unforeseen logistics issues:

  • Our support team will proactively coordinate re-delivery attempts.

  • If an order is returned to us after multiple failed delivery attempts, we will reach out to you for updated address confirmation before re-shipping. Additional shipping charges may apply in such cases.

International Shipping

We currently do not offer international shipping. For inquiries related to cross-border purchases, please contact us at support@svya.in.

Customer Support

For any queries or assistance related to your order, please reach out to us:

  • Email: support@svya.in

  • Customer Care Hours: Monday to Saturday, 10:00 AM – 6:00 PM