Privacy policy

Effective Date: 24th July 2025

Svya (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or interact with svya.in or engage with us through any of our services.

Information We Collect

Personal Information
You may provide us with personal details such as:

  • Name, email, and phone number

  • Shipping and billing addresses

  • Payment information (processed securely; we do not store card details)

  • Account login details (if applicable)

  • Customer service interactions and messages

Non-Personal Information
Automatically collected when you browse svya.in:

  • IP address, device type, browser version

  • Page views, session time, clickstream behavior

  • Cookies and usage analytics

How We Use Your Information

We use your data to:

  • Fulfil your orders and provide delivery updates

  • Respond to your questions and provide support

  • Improve our website and product experience

  • Personalise communications and marketing (if you opt in)

  • Prevent fraud and ensure platform security

Sharing Your Information

We never sell your personal data.
We may share it with trusted third parties like:

  • Logistics partners 

  • Payment gateways

  • Analytics and email marketing tools

  • Government agencies 

All partners are under strict confidentiality agreements.

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyse website traffic and improve usability

  • Deliver relevant ads 

You can adjust your cookie preferences in your browser. Disabling cookies may affect site performance.

Data Retention

We retain personal data only for as long as necessary to:

  • Complete transactions

  • Provide support

  • Comply with legal and regulatory obligations

You may request deletion of your data unless it conflicts with ongoing requirements.

Data Security

Your privacy is protected through:

  • SSL encryption for all website activity

  • Secure, access-controlled systems

  • Industry-standard protocols and compliance

Please note that no digital system is completely immune to risks. We take every reasonable step to protect your data.

Your Rights

You have the right to:

  • Access and review your personal data

  • Update or correct information

  • Opt out of marketing at any time

  • Request data deletion (where applicable)

To make a request, write to us at [support@svya.in].

Children’s Privacy

svya.in is intended for users above the age of 18. We do not knowingly collect information from minors.

Policy Updates

We may update this Privacy Policy occasionally. The latest version will always be available at svya.in with an updated effective date.

Contact Us

For any questions, concerns, or requests related to your data or this policy, please reach out to:

Email: support@svya.in
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM